Estates Helpdesk Coordinator

We are looking for an enthusiastic and highly organised Estates Helpdesk Coordinator to join our Estates team at Falmouth Exeter Plus, the shared services provider for Falmouth University and the University of Exeter in Cornwall.

 

This is an exciting opportunity to play a key role in the day-to-day operation of our Estates Helpdesk, helping to coordinate maintenance activities, support contractors and ensure our campus buildings and facilities are maintained effectively.

 

As an Estates Helpdesk Coordinator, you will act as a first point of contact for Estates enquiries, managing requests from initial reporting through to completion. You will coordinate planned and reactive maintenance activities, monitor work progress, maintain accurate records and support contractor visits and site arrangements.

 

You will also contribute to the management of asset information, maintenance schedules and essential documentation using our Computer Aided Facilities Management (CAFM) system, Planon.

 

Working closely with colleagues across Estates and the wider university partnership, you will help deliver a professional, responsive and customer-focused service while identifying opportunities to improve our processes and ways of working.

Reporting to the Estates Helpdesk Manager, you'll be a proactive, organised and customer-focused individual who thrives in a busy and varied working environment. You'll have excellent communication skills, strong attention to detail and the confidence to manage competing priorities while maintaining a professional and approachable manner.

 

We're looking for someone with:

 

Experience within Estates, Facilities Management or a maintenance environment would be advantageous, as would familiarity with CAFM systems such as Planon, contractor management platforms such as HereSafe, or asset and planned maintenance coordination. However, previous Estates experience is not essential, and we welcome applications from individuals with transferable skills and a willingness to learn.

 

This position is offered on a permanent, full-time basis working 37.5 hours per week contract working 08:30 am to 17:00 pm, Monday to Friday. The role is based on our Penryn campus.

 

For further details on the skills and experience required for this role, please see the full job description above.

 

The closing date for this position is Sunday 22 November 2026.

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

 

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.