About The Role

We are seeking to recruit a Student Support Advisor to join our Student Support team. This is a key, responsive front facing role contributing to the management of enquiries, providing student appointments and outreach, and working closely and collaboratively with colleagues in our diverse multi-disciplinary team. You will provide effective advice and support to students and respond to welfare and behaviour concerns, working flexibly, responsively and you will liaise with colleagues across the university partnership and with external agencies.

Our friendly Student Support team is part of Falmouth Exeter Plus which supports a diverse community of staff and over 7,000 students of Falmouth University and the University of Exeter in Cornwall. This is an exciting opportunity to join us in our mission to provide outstanding welfare and wellbeing support which enables students to learn and progress successfully at university.

Student Support is a uniquely dynamic and stimulating, multi-disciplinary team. We work collaboratively to respond positively to behaviour and welfare issues amongst students, connecting across the University partnership and with external agencies. We offer a range of assessment-based interventions, including advice and guidance on student life issues, mental health and psychological support, individual action plans, online resources and referral/ liaison, always keeping the whole student community at the heart of what we do.

About You

The successful candidate for the role will be a positive, compassionate and flexible team player, with experience of working in a relevant support environment. We particularly welcome applicants with experience of supporting or working with those presenting with severe and enduring mental health and/or with individuals in crisis.

The ideal candidate would have the following experience:

Substantial experience working with individuals with welfare, mental health and / or behavioural issues
Experience of gathering and providing information, advice or guidance in a welfare or pastoral context
Ability to adapt and transfer skills to a role in a university setting in the context of supporting the organisational approach and students to academically progress, working in a multi-disciplinary team
Experience of and commitment to working collaboratively and positively in a team
Ability to remain calm and deal sensitively and effectively with difficult situations in a high demand environment

For further details on the skills/experience required for this role, please see the full job description above.

This post is offered on a 37.5 hour a week, full time, fixed term for 12 months contract working across Monday-Friday. If you are looking to have an informal discussion about the vacancy ahead of applying please email [email protected].

Due to the nature of this role, you will be required to undertake a clear Enhanced with regulated activity DBS check.

The closing date for the position is Sunday 3 November 2024

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider, universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do.

It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is 'to deliver world-class shared professional services to help our partners achieve their global ambitions’.

As an employer of choice we can offer the successful candidate for this role a range of benefits, including:

- Employer Pension Contribution up to 10%.

- 28 days + 8 days bank holiday.

- Life Assurance

- Subsidised Sports Centre Membership (Gym & Fitness Classes)

- Enhanced Maternity/Paternity Pay

- Salary Sacrifice Car Scheme (Tusker)

- Salary Sacrifice Cycle Scheme

- Salary Sacrifice Home & Tech Scheme

- Vivup Lifestyle Discounts

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.

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Student Support Advisor

About The Role

About You

About Us

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